It is no wonder that a service industry is no different than an industrial sector, and there is a need to safeguard the rising safety and security concerns in the scope of a service industry. Hotels and recreational areas constitute to establish the leading areas of a service industry, and these two domains are often susceptible to an immense amount of safety and security concerns, which should be noted and countered by an immediate action plan.
It is no wonder that recreational travellers and business executives residing in hotels often demand secure and safe hotel accommodations, and they also desire for a friendly customer service to cater to their needs. The question is, how a business owner in a service industry, could ensure that their hotels are more likely to provide a secure environment and amiable customer services simultaneously. However, the following are the top safety and security concerns, which are often observed in a service industry, and these concerns should be backed up by providing excellent and professional security services to the customers in this domain:
Leakage of the information
When working in a service industry, the nature of the business inclines toward an intangible nature, and the excessive information makes up for the lack of tangible products. However, the information is highly susceptible to leakage, which could be alarming for any business owner in the service industry.
Key card access review
Another issue that occurs in a service industry or, a hospitality industry is that the use of key card has become common over the years, and anyone can employ the use of certain hardware and programming to access the accessibility of the card, which could enable a criminal to secure an entrance to hundreds of keycard-secured hotel rooms. The breach of security has become a common issue over the years, and it requires the hotel owners to devise a modern or more secured security plan to secure the rooms of their guests.
In addition to that, the hoteliers should leave a pamphlet in each guest’s room that discusses the significance of security, and how the guests should use the traditional locks to ensure the safety of their rooms.
Implement a background screening protocol
While a majority of the businesses in a service industry is focused on providing standardized commercial security, you should be adamant on conducting a complete background check on the background of the applicants. The leading concern in this area is that a majority of the businesses in a service industry is more likely to hire anyone; however, the employer should conduct a complete and thorough background on the applicants that come forward for employment. If you find something fishy regarding the background of the applicant, you should refrain from hiring the applicant to avoid the occurrence of any mishap in the future.
Implementing a control after-hours access
In the service industry, there is a need to implement comprehensive control access to ensure maximum hotel security. A hotelier should consider hiring security personnel to supervise the front entrances and access points to avoid an intruder from entering the property. If the security personnel observe any suspicious activities on the grounds of a hotel, they should immediately take a quick action to tackle the problem, before it becomes detrimental to the guests and the integrity of the hotel.